Simply head to https://laundrish.com/. Enter your full postcode, choose an available time slot for pick-up & delivery, and follow the on-screen instructions — we'll take care of the rest.
You can check which areas we currently serve by entering your postcode/address on http://www.laundrish.com.
At the moment, you can only place an order via our website and mobile application.
Yes. You can place an order in advance and choose your preferred collection and delivery slots (subject to availability).
We offer:
Dry cleaning & ironed laundry: items are processed individually, either dry cleaned or washed, then ironed and placed on hangers ready to wear.
Laundry Service (Wash & Tumble Dry): items are machine washed at 30 degrees and tumble dried at a medium temperature, then packed together (not ironed).
Ironing Only: send us your clean clothes and we'll iron them. Please note: ironing may not remove all wrinkles if items are extremely creased. For best results, we recommend "Dry cleaning & ironed laundry."
Bedding: items such as duvets, pillows, blankets, etc. require a 72-hour processing time and are priced individually.
Dry cleaning uses non-aqueous (non-water) cleaning solvents to clean fabrics and garments. It is ideal for removing dirt and odours without risking damage to delicate fabrics. Please check your care label before choosing this service.
Many garments benefit from dry cleaning, especially those made of natural fibres or delicate fabrics — but always check the care label to confirm suitability.
Our standard laundry and dry-cleaning service aims for 24-hour turnaround, subject to item type and processing requirements. If an item requires longer (e.g., bedding or specialist items), we will do our best to inform you.
We pick-up and deliver every day, typically between 12pm and 9pm, depending on area and availability. Please check your postcode for available slots. If you have any questions, contact us at help@laundrish.com.
We may be able to do this as long as both locations are within the same area. Please contact us at help@laundrish.com or via live chat to arrange.
If your building has a concierge/reception/porter, you can add delivery instructions during booking so our driver can deliver there.
If you want us to leave your items in an agreed location, please include clear written instructions in your booking notes. This may be accepted at our discretion.
It is a priority laundry service where your items are collected, cleaned, and delivered back to you on the same day within 6 hours, subject to availability.
You must place your booking before 11:00 AM to qualify for same-day collection and delivery.
Yes, you may book in advance and choose the same-day express option for your selected date (subject to availability).
Bookings made after 11:00 AM will be scheduled under our standard service, which has a 24-hour turnaround time.
Availability depends on daily capacity, staffing, and area coverage.
No, it is available only in selected Central and surrounding London areas.
Enter your postcode on our website or mobile app to check availability.
You may contact us via WhatsApp to check possible alternatives, but availability is not guaranteed.
Regular laundry items such as:
Yes, standard suits are accepted.
Yes, provided they do not require specialist treatment.
Your order is managed by one dedicated staff member from start to finish.
No. Express orders are processed separately with priority handling.
No. We maintain professional cleaning standards at all times.
Delivery times are estimated and depend on route planning and workload.
Please ensure availability. Failed deliveries may incur additional charges.
Yes, you will receive real-time updates on collection and delivery status.
Please view our price list on our website/app. If your item is not listed, contact us for a quote.
Yes, the minimum order value for standard services is £20.
The minimum order value is £60.
£60 is collected at the time of booking.
The remaining balance is deducted when your order is ready, before delivery on the same day.
Yes. Express pricing is higher due to priority handling, dedicated staff, and fast turnaround.
You can pay with Visa, MasterCard and American Express. All transactions are securely processed via Stripe using SSL encryption.
We authorise the payment method to ensure it is valid and has sufficient funds. This authorisation is automatically released once the order is completed (depending on your bank).
Your order history and receipts are available in the Orders section after login. Receipts may appear within 24 hours after delivery.
Our drivers will help tag your bags according to what you booked online. If you need to remove a service, contact us as soon as possible at help@laundrish.com or via live chat. Telling the driver alone may not be sufficient, and failing to update may result in extra charges.
Yes, you may reschedule subject to availability. Some reschedules may incur a fee depending on timing and operational constraints.
If you cannot be reached and the attempt fails, please contact support via live chat or help@laundrish.com to arrange a new collection/delivery. A £5 fee may apply for each additional attempt.
Contact customer support via live chat or at help@laundrish.com.
Yes. A £20 cancellation fee applies if you cancel after booking confirmation.
A no-show occurs when our driver arrives for collection but the laundry is not available.
Yes. A £20 no-show fee applies for Express Same-Day bookings.
Yes, please separate them. We recommend using a separate bag for each service (laundry, dry cleaning, ironing, etc.).
You can request bio or non-bio detergent. Add your preference in the booking notes or ask the driver to note it at collection.
If you send anything less than 6kg and request separate washing, we may charge for minimum loads. For best value, we recommend sending 12kg or more for items that need separate washing.
No. Your bag will be weighed at the facility using professional scales.
Yes. Please hand extra items to the driver and clearly provide any instructions. If you want to remove items/services booked online, contact help@laundrish.com or live chat as soon as possible.
We handle items with maximum care and up-to-date equipment. In the rare case of damage, it will be handled in accordance with our Terms and Conditions. Please note that claims should be made within the stated time window after delivery.
Very creased garments may not iron perfectly without washing. For best results, choose “Dry cleaning & ironed laundry” so items are ironed fresh after cleaning.
We take quality seriously. If you are not satisfied, contact us and we will review the issue and support you in line with our quality guarantee and policy.
Our team is available every day between 9am and 6pm via live chat or email at help@laundrish.com.
Contact us via live chat or email at help@laundrish.com and we'll help.
Please send your feedback to help@laundrish.com — we'd love to hear from you.
Full terms are available on our website or by contacting customer support.
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