Laundrish Limited ("Laundrish", "we", "us", "our") is committed to safeguarding the privacy and personal data of users of our websites (including Laundrish.com and any related domains) and our mobile applications (together, the "Sites"), as well as customers who use our laundry, dry cleaning and related services (the "Services").
This Privacy Policy explains how we collect, use, disclose, store and protect personal data, and describes the rights available to individuals under applicable data protection law. For the purposes of the UK General Data Protection Regulation ("UK GDPR") and the Data Protection Act 2018, Laundrish is the data controller of the personal data described in this Privacy Policy, unless stated otherwise.
If you have questions, requests, or wish to exercise your rights, you can contact us at:
We collect personal data in the following ways:
Depending on how you use our Sites and Services, we may collect the following categories of personal data:
Name, username/account identifiers, password (stored securely), and account preferences.
Email address, telephone number, collection and delivery address, building access details, and delivery notes.
Order contents, service selections (e.g., laundry, dry cleaning, ironing, bedding), item/service categories, special instructions, order history, and customer support interactions relating to an order.
Payment method details (processed by our payment providers), transaction confirmations, authorisations, refunds where applicable, and records required for accounting and reconciliation.
Messages exchanged with us via email, telephone, live chat, WhatsApp (where used), and in-app notifications. Where calls are recorded, this is for training, quality assurance, and service improvement purposes.
IP address, browser type, operating system, device identifiers, connection type, cookie identifiers, app events, performance diagnostics, crash logs, and interaction data.
Where you use our Services via a mobile device and permit location access, we may process location data (or approximate location) to improve coverage checks, routing, and service reliability. You can control location permissions through device settings.
We process health information only where you voluntarily provide it and explicitly consent, for example, if you notify us of skin allergies relevant to handling your items.
We use personal data for the following purposes:
Where you select or enquire about an Express Same-Day or other time-sensitive service, we may use your personal data to:
These messages are operational and are not marketing communications.
We process personal data only where we have a lawful basis. Depending on the context, this may include:
Where we make WhatsApp Live Chat available (or otherwise communicate via WhatsApp):
We use cookies and similar technologies to operate our Sites, enhance functionality, analyse usage, and (where applicable) deliver relevant advertising.
You can adjust cookie settings through your browser and, where available, via cookie preference tools. If you disable cookies, parts of the Sites may not function correctly.
For further details, please see our Cookie Policy: https://www.laundrish.com/cookies.
Where we send marketing communications, you can control preferences by:
Operational communications about your orders (including Express Same-Day updates) may still be sent as they are required to provide the Services.
We conduct fraud and risk assessments to protect customers and Laundrish. In certain circumstances, automated systems may indicate a high risk score and we may decline an order or restrict access to the Sites.
You have the right to contest a decision and request more information by contacting us as set out in section 2.
We share personal data only where necessary and proportionate, including with:
We require service providers to implement appropriate security and confidentiality measures and to process data only for authorised purposes.
We may disclose personal data where required by law, regulation, or lawful request, or where necessary to prevent fraud or crime, or to protect the rights of Laundrish, our partners, and others.
If Laundrish is involved in a merger, acquisition, sale, restructuring, or similar transaction, personal data may be disclosed to advisers and counterparties, subject to appropriate safeguards.
Where personal data is transferred outside the UK or the European Economic Area, we will use appropriate safeguards, such as adequacy decisions or approved contractual protections, to ensure a level of protection consistent with applicable law.
We retain personal data only for as long as necessary for the purposes described in this Privacy Policy, including to:
When data is no longer required, we securely delete or anonymise it.
We implement technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.
You are responsible for maintaining the confidentiality of your login credentials. No method of transmission over the internet is completely secure; however, we apply strict controls and procedures to mitigate risk.
Subject to conditions and exemptions under UK GDPR, you may have the right to:
To exercise your rights, contact our DPO at dpo@laundrish.com. We may need to verify your identity before fulfilling requests.
For UK customers, Laundrish processes personal data in accordance with the UK GDPR and the Data Protection Act 2018. You have the right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office ("ICO").
If you are dissatisfied with our handling of your personal data, you may contact the ICO:
Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
We may update this Privacy Policy from time to time. We will post updates on our Sites and, where appropriate, notify you via email or app notification.
This Privacy Policy was last updated 15-06-2018
Laundrish Ltd, 34B Spaces Business Centre, 15-17 Ingate Place, London, SW8 3NS, UK
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